Communication on the patient's terms

In order to make the diagnosis and treatment program more flexible for both patients and the regional hospital in Silkeborg, design concern examined both patient’s and personel’s experiences and needs. With these factors in mind, a series of improvements was put forward. The improvements resulted in both shorter hospitalizations and more ambulant treatments.

Diagnostisk Center


User needs visualized

Optimized communications effort

Strenthened information sharing

Optimized user experience

Improved patient treatment


“I know it’s called the rheumatological section.” “Is it just me who can’t see it?” “I know it’s called rheuma-something.” “I wonder what it’s called, if not this?” “I still want to go to the rheumatological section. But what is it called if it’s not rheumatological?” “It says something about joints and bones. Does it have anything to do with that? No, it doesn’t.”

Patient statements about booking appointments an arthritis examination through Region Midt’s website

About the project.

Diagnostisk Center in Silkeborg consist of a series of medical specalists as well as radiology. Diagnostic Center asked design concern for help in optimizing the diagnosis and treatment program for the patients at the regional hospital in Silkeborg.

We completed a preliminary user survey about the patients’ experience of the invitation for the diagnosis and treatment course. We subsequently developed a series of ideas and recommendations for how the course might be optimized for the benefit of both patients and personel.

We also developed concrete suggestions for improvements: One of the suggestions concerned information on the center’s website which weren’t easy to find before.

Another suggestion encouraged making the invitation letter easier to decode. Recommendations and suggestions were supplemented with practical solutions for how improvements could be brought to life.


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