Innovation makes food delivery for elderly easy
Det Gode Køkken is part of Holstebro Municipality’s offer to elderly citizens, where citizens have the opportunity to place food orders. To ease the process from the citizen places their order to the order is delivered, the municipality wanted to innovate through digitalisation.
design concern
Deliveries.
Holstebro Kommune
Results.
Fewer wrong orders
Better use of municipal funds
Time saving for drivers
Easy to use for both elderly and drivers
“When we call ourselves Det Gode Køkken (The Good Kitchen), we mean it. We serve healthy and nutritious food, and strive every day to make it even better. There is a constant focus on how our food service can be improved. Now the ordering process has become much easier.”
Anne Marie Nielsen, Det Gode Køkken, Holstebro Kommune
About the project.
Det Gode Køkken is built on proud culinary traditions and attentive service. This means good craftsmanship and an open dialogue about the elderly citizen’s dining experience.
The Good Kitchen’s ordering solution previously consisted of a paper order form, which was filled in by the citizen, collected by the drivers, and scanned in the municipality’s kitchen for purchasing and production. The ordering process was resource-intensive, so Holstebro Municipality contacted design concern with the intention of making it easier.
Thus, design concern developed a new digital ordering solution in close collaboration with users and employees.
The solution consisted of a user-friendly, digital food ordering concept designed and developed for tablet, which can be used by drivers who receive and deliver food orders to the municipality’s elderly citizens.
The intuitive interface means that both drivers and elderly people, who are not used to using digital solutions, can easily order food. The solution helped to quickly register the order in the kitchen and to reduce order errors.
