Innovation makes food delivery for elderly easy
Det Gode Køkken is a part of Holstebro Kommune’s offer for senior citizens through which they can make food orders. To ease the process from order to delivery, the municipality wanted to rethink through digitalization.
design concern
Deliveries.
Holstebro Kommune
Results.
Fewer wrong orders
Better use of municipal funds
Time-savings for drivers
Easy to use for the elderly and the drivers
When we call ourselves Det Gode Køkken (The Good Kitchen) we mean it. We serve healthy and nourishing food and strive every day to do it even better. We are constantly focused on how our food service can be improved. Now the ordering process has become much easier.
Anne Marie Nielsen, Det Gode Køkken, Holstebro Kommune
About the project.
Det Gode Køkken work on the basis of proud culinary traditions and considerate service. To us, that signifies good service and and an open dialogue with the elderly citizen’s food experience.
Det Gode Køkkens ordering solution was previously entirely done through order forms on paper which were filled out by the patient and picked up by the drivers and scanned in the municipality’s kitchen. The order process took up a lot of ressources which was the reason why Holstebro Kommune contacted design concern with the intention of making it easier.
design concern developed a new digital ordering solution in close collaboration with users and employees.
The solution consisted of a user-friendly, digital food ordering concept designed and developed for tablets. The solution was to be used by drivers who received and delivered the food orders for the municipality’s elderly.
The intuitive interface means that the driver and the senior citizen, who aren’t used to using digital solutions, can easily order food. The solution effected a quicker ordering process and that erroneous orders were minimized.
