Because smooth operations equal satisfied customers.
Utilise the potential in service design and spot new business opportunities.
When did you last assess how customers experience your services? And is it easy for your employees to service the customers? Could things be done in a smarter way?
Using design methods, we take the temperature of the needs and experiences of both your users and employees. Together, we examine and challenge current processes and services. We ideate and discover where value can be added and how ideas can be brought to life with new services. Service design focuses on increasing user satisfaction, making everyday life smarter, and optimising the bottom line – for the benefit of all parties.
User involvement in focus.
Time and time again, products and services that are developed based on genuine user needs are shown to create both satisfied customers and employees.
At design concern, we use analytical and creative design methods to involve customers, employees, and other specialists in the development process. User needs and existing processes are identified and we map out the customer journey. From this, new and valuable services are developed to make everyday life easier and smarter for everyone.